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Article #67: VoIP and Emergency 911

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Have you ever wondered what exactly is up wireless or used by a router connected to
with VoIP and Emergency 911? This your broadband High Speed Internet
informative report can give you an connection. This means, that you are not
insight into everything you've ever going to be recognized by your physical
wanted to know about VoIP and Emergency address, but by your IP address.
911. The information about VoIP and Emergency
VoIP or Voice over Internet Protocol has 911 presented here will do one of two
gained much popularity today. There are things: either it will reinforce what you
many advantages consumers are discovering know about VoIP and Emergency 911 or it
to using their broadband connections to will teach you something new. Both are
handle all of their telecommunication good outcomes.
needs. People also prefer integrating For some who use VoIP services and call
their telephony into one simple network. 911, there calls will be routed to a
VoIP can handle all components such as Public Safety Answering Point Dispatcher,
voice, data, email, and web but when the call arrives, it won't have
communications. any information displayed pertaining to
When VoIP first was revealed, it opened location or user's information.
the door to many questions. For example, There have already been several instances
VoIP transmits packets of data, or in the news pertaining to VoIP and
information, over the Internet, while problems people have had reaching 911
regular telephone services work by during an emergency. The FCC has issued
transmitting circuits- or electricity to regulations regarding VoIP and the
create a connection between one telephone problem with 911, but unfortunately the
user and another. An example of this is problem is not that easy to fix. The
the old switchboard operators who wearing very infrastructure of VoIP differs from
headsets would frantically try to make standard telephone lines; therefore the
the right connection and have the correct system of 911 does not work with VoIP as
talkers communicate with each other. it does with landlines.
This old method of using the telephones The FCC has made the decision that VoIP
is called Circuit Switch Networks. service providers will have to have all
Because VoIP utilizes packets of customers sign a "statement or waiver"
information, it is called Packet Switch. stating that they understand their 911
There have been complications in the way services may be disabled or not working
VoIP users or Packet Switch networks according to standard with their VoIP
connect to the Emergency 911 systems. service.
Back in August 1999, the Wireless Some VoIP service providers have
Communications and Safety Public Act took addressed the issue by instituting
effect. This Act enforces that all enhanced 911 services, the same as for
telephone carriers and services will cellular phone users, but there are still
provide 911 services for all of its issues that remain. For instance, if a
customers. Mobile phone carriers were caller is on a VoIP through their laptop
having a hard time with the Wireless computer, or in a different location, the
Communications and Safety Public Act when enhanced 911, may not be able to
their services first were initiated. effectively track the computer because
Currently, all mobile services provide they are on an IP network.
emergency 911 services for all of their The safest measure to take, until this is
customers. corrected, is to keep a basic landline
When a person calls 911, their call is phone in use, if not only for the sole
routed to Public Safety Answering Point purpose of making emergency 911 calls on.
Dispatcher. It is the nature of the Also, you can carry your cell phone with
Emergency 911 system that when the phone you, even if you use VoIP for your
call arrives at the Public Safety calling needs through your laptop, or if
Answering Point Dispatcher the caller's you use a VoWiFi phone, just in case you
identification will be displayed. This need to call 911.
includes the caller's name (or the one If you do need to make a 911 phone call
registered for the phone) and address. from your VoIP, remember to stay calm,
Mobile phone carriers have now included a then let the dispatcher know your present
global tracking system so that location location immediately. Remember, they
can be traced to the specific location won't have that information in front of
where the call is being placed. them.
The wireless form of 911 is known as E911 You can't predict when knowing something
or Enhanced 911. This includes extra about VoIP and Emergency 911 will
displaying a cellular phone caller's come in handy. If you learned anything
location as well as extending it to a new about VoIP and Emergency 911 in this
surrounding range of 50-300 meters. article, you should file the article
This brings us to VoIP and the where you can find it again.
difficulties that VoIP service providers Olivia Tan provides tips and review on
have when it comes to 911. First, VoIP VoIP service providers. Please visit for
is not a landline service. It is more information on VoIP.






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